Effective date: June 7, 2025
Refund Policy explains how refunds are handled with respect to Challenges and other products and services. All refunds be made to the account purchasing the challenges or other products or services.
DoCurious refund policies depend upon the type of challenge or other products or services purchased, and where they are purchased. DoCurious works with several different types of challenge providers, and there are several different ways in which the challenges found on the DoCurious platform may be purchased. Some challenges are free. Some challenges are purchased directly from DoCurious, and other challenges are accessible from the DoCurious marketplace, but are actually purchased directly from another platform that the challenge provider is utilizing ro process the transaction. If you purchase a challenge directly from DoCurious, DoCurious will email you a receipt immediately after the purchase is made.
If You Book and Pay for the Challenge on the DoCurious Platform (Website or App)
A hosted challenge is a challenge in which the participation of the Purchaser must use a specific venue supplied by the Challenge Provider, and/or must meet up in real time (online or in-person) with a representative of the Challenge Provider. Challenge listings for Hosted Challenges may specify a specific date and time, or simply list generally available business hours. For challenges listing a specific date and time, if you do not hear from the Challenge Provider within 24 hours of purchase, please contact them to schedule and/or confirm your spot. If the challenge is to be scheduled during regular business hours, please contact the Provider as soon as possible after purchase to book a day and time.
Unless a Challenge Issue occurs (as defined below), the refund policy for each Hosted Challenge is defined and administered by the Challenge Provider and described in the challenge listing. Any refund requests should initially be directed directly to the Challenge Provider. If and when the Provider approves a refund request based upon their policies, they are responsible for contacting DoCurious to authorize the refund. The Provider’s refund request should specify the original purchase transaction, the Purchaser to whom the refund should be issued, the reason for the refund, and the amount of the refund.
The Purchaser should always contact the Challenge Provider directly to try to reschedule or resolve any issues before requesting a refund.
If a Provider cancels a scheduled Challenge, the Challenge could not be rescheduled at a time acceptable to the Purchaser, and the challenge was purchased from DoCurious, the Purchaser may receive a refund upon notifying DoCurious of the cancellation.
Other Challenge Issues must be reported to us no later than 72 hours after they occur. If we determine that a Challenge Issue has disrupted a Challenge, we will provide a full or partial refund. The amount refunded depends on the severity of the Challenge Issue, the impact on the Doer, how the Challenge was affected, and whether the Doer was able to attend and participate in the Challenge.
The term “Challenge Issue” refers to the following situations:
If You Book and Pay for the Challenge Somewhere Other Than On the DoCurious Platform (Website or App)
A hosted challenge is a challenge in which the participation of the Purchaser must use a specific venue supplied by the Challenge Provider, and/or must meet up in real time (online or in-person) with a representative of the Challenge Provider. In some cases the DoCurious platform will list the challenge, but the Purchaser is then referred to another online location or platform where the challenge where the purchase is actually made. When this occurs, DoCurious was not the recipient of the payment and has no ability to issue a refund directly. Therefore any refund requests should be directed directly to the Challenge Provider or the online location or marketplace where the challenge was purchased.
The Purchaser should always contact the Challenge Provider directly to try to reschedule or resolve any issues before requesting a refund.
Online challenges purchased directly from DoCurious on the DoCurious platform are available immediately after purchase, and are non-refundable. The only exception is if the challenge provider is unable to provide access to the product (a Challenge Issue). The Purchaser should always contact the challenge provider directly to try to resolve any issues before requesting a refund.
If the purchase is made on a platform or marketplace other than DoCurious, please refer to that platform or marketplace for their refund policy and contact them directly with any refund requests.
Unused or defective Kit challenges purchased directly from the DoCurious on the DoCuruious platform may be returned and refunded within 30 days of purchase. The Purchaser should contact the Provider directly to arrange for return of the Kit materials. Refunds will be issued once the Challenge Provider confirms they have received the returned Kit materials. Unless a Challenge Issue occurs, the refund policy for each Hosted Challenge is defined and administered by the Challenge Provider and described in the challenge listing. Any refund requests should initially be directed to the Challenge Provider. If and when the Provider approves a refund request based upon their policies, they are responsible for contacting DoCurious to authorize the refund. The Provider’s refund request should specify the original purchase transaction, the Purchaser to whom the refund should be issued, and the amount of the refund.
If the purchase is made on a platform or marketplace other than DoCurious, please refer to that platform or marketplace for their refund policy and to make refund requests.
The Purchaser should always contact the challenge provider directly to try to resolve any issues before requesting a refund.
Affiliate Challenges are challenges that are listed on the DoCurious marketplace, but are purchased directly from another vendor, website, or marketplace rather than by going through the DoCurious checkout process. DoCurious is unable to provide any refunds for goods or services that were not purchased directly on our platform. Refund requests should be made directly to the source where the Challenge or other products or services were purchased.
DoCurious may offer various goods and services - including access to elements of the DoCurious platform - on a subscription basis. These subscriptions may give Purchasers the right to view, post, list, or otherwise access privileges that are not available to non-subscribers. You may cancel a subscription at any time by selecting “Unsubscribe” in your account’s control panel, or by emailing us at: help@docurious.com. When you cancel a subscription, the subscription will remain in effect for the remainder of the subscription period and will no longer renew. DoCurious does not offer refunds on subscriptions that are canceled.
Only the Purchaser of the Challenge may request a refund. The Purchaser should first request a refund from the Challenge Provider using the contact information found on the listing or order confirmation. If and when the Provider approves a refund request based upon their policies, they are responsible for contacting DoCurious at help@docurious.com to authorize the refund. The Provider’s refund request should specify the original purchase transaction, the Purchaser to whom the refund should be issued, and the amount of the refund.
If the Purchaser is unable to contact the Provider or the Provider fails to respond to a refund request, the Purchaser may contact DoCurious directly at help@docurious.com. The Purchaser’s correspondence should identify the original purchase transaction, the reason for the refund, and why the request is being made directly to DoCurious rather than through the Provider.
To be eligible for a refund for a Challenge Issue other than a Challenge Provider cancellation, the Purchaser may submit a request by emailing us at help@docurious.com. Requests must be made to us no later than 72 hours after occurrence of the Challenge Issue and supported by relevant evidence such as photographs or confirmation of the conditions by the Provider or other guests. We will determine whether a Challenge Issue has occurred by evaluating available evidence.
Refunds can take up to 10 business days to process, and can only be made to either your DoCurious Wallet or the original method of payment.
For Hosted Challenges, if a suitable time cannot be confirmed by the Provider you may ask for a full refund to your payment method within 72 hours of purchase. For any other refund granted, the Purchaser has a choice regarding how the refund payment is made:
Option #1: 100% of the original purchase amount can be refunded to your DoCurious Wallet. This amount can be used for any future purchases made on the DoCurious marketplace.
Option #2: The original purchase amount can be refunded to your credit card or other non-Wallet payment method, less 3.5% of the total to cover non-refundable fees charged by third-party credit card and financial service providers. DoCurious has no control over these fees, and regrets any inconvenience that they cause.
If a Purchaser requests a refund and the refund is granted, the Provider will either receive no payout or will have their current or future payouts reduced by the amount of the refund to the Purchaser.
If a refund is sought because a Provider cancels a Challenge or Challenge reservation, the Provider cannot be contacted or is unresponsive to a refund request, or another Challenge Issue disrupts an Challenge, in most circumstances we will attempt to confirm a Purchaser’s refund request with their Provider. Providers can also submit an objection to a Challenge Issue by contacting us at help@docurious.com.
This Policy applies to all reservations made on or after the Effective Date. When this Policy applies, it controls and takes precedence over the reservation’s cancellation policy. Before submitting a request for a refund, whenever feasible, the Purchaser must notify the Challenge Provider and try to resolve the Challenge Issue directly with their Challenge Provider. In connection with resolving the issue, guests can request refunds directly from Challenge Providers. We may reduce the amount of any refund under this Policy to reflect any refund or other relief provided directly by a Challenge Provider.
Where a guest demonstrates that timely reporting of a Challenge Issue was not feasible, we may allow for late reporting of the Challenge Issue under this Policy. Challenge Issues that are caused by Purchasers, Doers, or their invitees are not covered by this Policy. Submitting a fraudulent report violates our Terms of Service and may result in account termination.
Our decisions under this Policy are binding, but do not affect other contractual or statutory rights that may be available. This Policy is not insurance and no premium has been paid by any Member. All rights and obligations under this Policy are personal to the Purchaser and Provider of the reservation and may not be transferred or assigned. Any changes to this Policy will be made in accordance with our Terms of Service.
.png)